---
title: Email response TAT & Reduction in number of emails
---

![product image](https://verityglobalsolutions.com/hs-fs/hubfs/raw_assets/public/@marketplace/maka_Agency/POWER%20THEME/images/bgs/pwr-img_bg_mockup-product.jpg?width=300&name=pwr-img_bg_mockup-product.jpg)

# Email response TAT & Reduction in number of emails

[Previous Post ](https://verityglobalsolutions.com/improving-capture-liquidation-rate?hsLang=en)

<https://verityglobalsolutions.com/case-studies?hsLang=en>

[Next Post ](https://verityglobalsolutions.com/hoa-demand?hsLang=en)

PROJECT

Email response TAT & Reduction in number of emails

Domain

Title & Settlement Services

CLIENT

Americas

Process Improvement

Enhancing Customer/Client experience and reduction in email communication

## Action Plan

- Verity designed and developed automated proactive email communication with all stakeholders at each milestone to enhance customer experience.
- Verity developed OCR plug-ins, employed to segregate emails into Queries, Requests and Escalations.
- Verity developed predetermined AI algorithms, collaborated with the client and implemented to address queries thereby reducing on an average of seven emails per transaction.

- Verity reengineered the process, requests were routed to designated teams for effective resolution in less than two business hours.
- Verity performed root-cause analysis on all escalations, trends and analysis were performed at process level to mitigate shortfalls and enhance customer experience.
- Verity developed control reports to identify exceptions, non-compliance cases for continuous process improvement.

## Outcome / Achievement

- Average reduction of seven emails per transaction post automation which translates to a savings of ~$25k worth of manpower each month.
- Continuous monitoring was done to measure the effectiveness of email responses
- Weekly and monthly data were compared with the current stats post implementation of the process.

- The reduction in escalation was observed by 99% in four months post implementation of the process.
- Email response time was improved to less than two business hours on 97% of emails received in two months post implementation of the process.

```json
{
  "@context" : "https://schema.org",
  "@type" : "Organization",
  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "",
    "addressLocality" : "San Antonio",
    "addressRegion" : "TX",
    "postalCode" : "78249",
    "streetAddress" : "15926 University Oak"
  },
  "knowsLanguage" : "en",
  "logo" : {
    "@type" : "ImageObject",
    "url" : "https://cdn2.hubspot.net/hubfs/4900107/Verity-logo-1.jpg"
  },
  "name" : "Verity Global Solutions",
  "url" : "https://verityglobalsolutions.com/email-response-tat-reduction-in-number-of-emails"
}
```