Facing a growing workload, Graystone Mortgage had a need for two more underwriters. Graystone decided to partner with Verity to outsource part of their underwriting setup functions to increase the throughput of their existing underwriting team. In addition to eliminating the difficult process and cost of hiring additional team members, the on-staff underwriters realized significant reductions in turn time.
From reduction in number of touches and time to make a credit decision went from three hours to less than an hour. This change in work time allows for Graystone’s employees to have a better work life balance as well as higher compensation due to the increased throughput.